Terms of Use

Agreement to Terms

By accessing or using the Brightmend Gear website, you agree to be bound by these terms of use. If you disagree with any part of these terms, please do not use our website or services.

These terms constitute a legally binding agreement between you and Brightmend Gear regarding your use of our website and the purchase of products through our business.

Use of Website

Permitted Use

You may use our website to browse product information, contact us with enquiries, and place orders for our products. This use should be for lawful purposes consistent with the intended function of a commercial website.

Prohibited Activities

You may not use our website to:

• Transmit any unlawful, threatening, abusive, defamatory, or otherwise objectionable material
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the website or servers connected to it
• Collect or harvest information about other users without their consent
• Use automated systems or software to extract data from the website without permission
• Impersonate any person or entity or misrepresent your affiliation with anyone
• Upload or transmit viruses, malware, or other malicious code

Product Orders and Sales

Order Process

When you place an order with us, you're making an offer to purchase products at the prices stated. We reserve the right to accept or decline your order. Acceptance occurs when we send you confirmation that we've dispatched your order.

All orders are subject to product availability. If items become unavailable after you order, we'll contact you to discuss alternatives or issue a refund.

Pricing

Prices displayed on our website are in British pounds and include VAT where applicable. We make every effort to ensure pricing accuracy, but errors may occasionally occur.

If we discover a pricing error on a product you've ordered, we'll inform you as soon as possible. You'll have the option to purchase at the correct price or cancel your order for a full refund.

We reserve the right to change prices at any time, but changes won't affect orders already confirmed.

Payment

Payment is required before we dispatch your order. We accept payment methods as specified during the ordering process. All payments are processed securely through our payment service providers.

By providing payment information, you confirm that you're authorized to use the payment method and that sufficient funds or credit are available.

Delivery

We aim to dispatch orders within the timeframes stated on our website. Delivery times are estimates and not guaranteed. We're not liable for delays caused by shipping carriers or circumstances beyond our reasonable control.

Risk of loss and title for products pass to you upon delivery to the shipping carrier. You're responsible for providing an accurate delivery address.

Returns and Refunds

You may return unused products in their original packaging within 30 days of receipt. Products must be in resalable condition. Contact us before returning items to receive return instructions and a return authorization.

Refunds will be processed to the original payment method within 14 days of receiving returned products. Original shipping charges are non-refundable. You're responsible for return shipping costs unless the return is due to our error or a defective product.

Your statutory rights under UK consumer protection law are not affected by these terms.

Product Information and Advice

We provide product descriptions and preservation advice in good faith based on our experience and manufacturer specifications. However, this information is for general guidance only and should not be considered professional conservation advice.

For valuable, rare, or particularly fragile books, we recommend consulting a qualified professional conservator. We're not liable for damage resulting from application of general advice to specific situations requiring expert assessment.

Intellectual Property

The content on this website, including text, graphics, logos, and design elements, is owned by Brightmend Gear or our content suppliers and is protected by UK and international copyright laws.

You may view and print content from our website for personal, non-commercial use. You may not reproduce, distribute, modify, or create derivative works from our content without written permission.

Product names and brands mentioned on our website may be trademarks of their respective owners. Reference to these marks doesn't imply any affiliation or endorsement.

User Content

If you submit content to us, such as product reviews, testimonials, or communications, you grant us a non-exclusive, royalty-free license to use, reproduce, and display this content in connection with our business.

You confirm that any content you submit is accurate, doesn't infringe third-party rights, and doesn't contain unlawful or objectionable material.

Limitation of Liability

We provide our website and products with reasonable care and skill. However, we cannot guarantee that our website will always be available, uninterrupted, or error-free.

To the extent permitted by law, we exclude all warranties and conditions not expressly stated in these terms. We're not liable for indirect, consequential, or special damages arising from use of our website or products.

Our total liability to you for any claim arising from your use of our website or purchase of products shall not exceed the amount you paid for the relevant products.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or other matters where liability cannot be legally excluded.

Product Liability

We warrant that products will match their descriptions and be of satisfactory quality. If products are defective or not as described, contact us for a replacement or refund in accordance with your statutory rights.

We're not liable for damage resulting from misuse of products, failure to follow care instructions, or use of products for purposes they weren't designed for.

Links to Other Websites

Our website may contain links to third-party sites for your convenience. We don't control these sites and aren't responsible for their content or practices. Accessing third-party sites is at your own risk.

Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy and GDPR compliance procedures. By using our website, you consent to such processing and warrant that all data you provide is accurate.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be unenforceable or invalid by a court, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force.

Entire Agreement

These terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Brightmend Gear concerning your use of the website.

Waiver

Our failure to enforce any provision of these terms doesn't constitute a waiver of that provision or our right to enforce it in the future.

Changes to Terms

We may revise these terms periodically. Changes will be posted on this page with an updated revision date. Continued use of our website after changes are posted constitutes acceptance of the modified terms.

For material changes affecting your rights, we'll provide prominent notice on our website or contact you directly where appropriate.

Force Majeure

We're not liable for failure to perform our obligations if such failure results from circumstances beyond our reasonable control, including natural disasters, strikes, government actions, or failure of suppliers or carriers.

Assignment

We may transfer our rights and obligations under these terms to another organization. You may not transfer your rights or obligations without our written consent.

Trade Accounts

Special terms may apply to trade accounts and wholesale arrangements. These will be specified in separate trade agreements and supplement these general terms.

Contact Information

Questions about these terms should be directed to:

Brightmend Gear
42 Ashfield Road
Bristol, BS6 5NR
United Kingdom

Email: [email protected]

Effective Date

These terms were last updated in April 2026 and apply to all use of our website and services from that date forward.