Contact Us
We're here to help with product selection, technical questions, or general enquiries
Get in Touch
Whether you need advice on choosing the right preservation materials, have questions about caring for your collection, or want to discuss trade accounts, we're available to help.
We typically respond within one business day. For technical questions, please include details about your books and what you're trying to accomplish.
Office Hours
Monday to Friday: 9:00 AM - 5:30 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Emails received outside these hours will be answered on the next business day.
Postal Address
Brightmend Gear
42 Ashfield Road
Bristol
BS6 5NR
United Kingdom
Our office is located in the Redland area, approximately fifteen minutes from Bristol city center.
About Our Company
Brightmend Gear specializes in providing quality book preservation supplies and reading accessories to collectors and enthusiasts throughout the United Kingdom. We test all products extensively before offering them to ensure they meet archival standards and perform reliably in real-world use.
Our team consists of active book collectors who understand the challenges of maintaining personal libraries because we face the same issues ourselves. This practical experience informs our product selection and customer guidance.
Finding Us
Our office is situated on Ashfield Road in Bristol's Redland neighborhood. The nearest bus stops are served by routes 1, 2, and 17, with stops approximately two minutes' walk from our entrance.
Street parking is available on Ashfield Road and surrounding streets, though spaces can be limited during weekday business hours. The nearest car park is at Whiteladies Road, approximately eight minutes' walk away.
We're about a twenty-minute walk from Bristol Temple Meads station via the city center, or fifteen minutes by bus.
Trade Enquiries
We work with independent bookshops, libraries, and restoration professionals who need reliable access to preservation supplies. Trade accounts receive dedicated support and preferential pricing structures.
Contact us at [email protected] with information about your organization and typical order requirements. We'll explain our wholesale programs and application process.
Common Enquiries
Email us with a list of products you need, including quantities and any specific sizing requirements. We'll confirm availability, provide a total including shipping, and send payment instructions. Once payment clears, we prepare your order for dispatch.
We accept bank transfers and all major credit cards. For trade accounts, we can arrange invoicing with payment terms after account approval. All prices are in British pounds.
Yes, though we ask that you email ahead to arrange a convenient time. This ensures someone knowledgeable is available to discuss your requirements and show you relevant products. Walk-in visits may encounter delays if the team is managing shipments or away from the office.
We're happy to offer guidance on preservation questions and recommend appropriate products for your situation. For complex conservation issues involving valuable or rare materials, we can suggest professional conservators who specialize in book restoration.
Standard UK delivery is completed within 48 hours for orders placed before 2pm on business days. We use tracked shipping and provide confirmation when items dispatch. If you need expedited delivery, mention this when placing your order and we'll arrange faster service.
Unused items in original packaging can be returned within 30 days. To avoid sizing issues, send us your book dimensions before ordering and we'll recommend appropriate sizes. This approach saves time and reduces unnecessary returns.
Sometimes. If you need specialized preservation supplies we don't currently stock, describe what you're looking for and we'll investigate availability. We can often source items through our manufacturing contacts, though this may require longer lead times.
When We're Available
Our office operates during standard business hours throughout the week, with reduced Saturday hours for customer convenience. Email enquiries received outside these times are answered on the next business day.
During busy periods, particularly November and December, response times may extend slightly as we process higher order volumes. We appreciate your patience during these times and work to maintain our service standards.
If you need urgent assistance with an order already in progress, mark your email subject line with "URGENT" and include your order reference. This helps us prioritize time-sensitive matters.